Interim notice — these terms are being finalized with counsel; the finalized version will replace this page.
Effective August 16, 2026 (interim).
Havena is a care coordination platform used by licensed home-care agencies, patients, and families. Havena is not an emergency service — in an emergency, call 911. Havena is not a healthcare provider and does not give medical advice; care decisions belong to you and the licensed professionals caring for you. The platform carries information between the people responsible for care — it never replaces them.
Accounts are created by your care team or by invitation — there is no self-signup. You agree to keep your sign-in private, to be at least 13 years old (confirmed at first sign-in), and to tell your care team promptly if you believe your account has been used by someone else.
Use Havena lawfully and for its purpose — coordinating care. Do not attempt to access records that are not yours to see, probe or interfere with the platform's security, scrape or harvest data, or reverse-engineer the service. Accounts that endanger patients, staff, or the platform can be suspended by the care agency or by Havena.
Health information on the platform is governed by the Havena Privacy Policy at havena.care/privacy, which is part of these terms. Connecting an outside record source (such as MyChart) is always your choice and is governed by the same policy.
Health-monitoring equipment provided through the service (such as device kits) remains the property of Havena and travels with the service — there is nothing for the family to buy. Kits are returned when service ends; your care team arranges it.
We work to keep Havena available around the clock and build it to fail loudly rather than silently, but no online service can promise perfect availability. If the platform is ever unreachable, your care team's phone lines remain the path — and in an emergency, always 911.
Formal warranty, liability, and indemnification language is being completed with counsel and will appear here. Until then, plainly: Havena provides the platform as-is and works to keep it safe and available; the commitments elsewhere on this page stand; and nothing in these terms limits rights you have under applicable law.
Your care agency or Havena may end platform access as care arrangements change. Care records are retained after access ends, under the retention rules in the Privacy Policy and applicable law.
These terms are governed by the laws of the State of South Dakota.
These terms are reviewed and updated as the platform grows; the current version is always at havena.care/terms, and material changes are posted with a new effective date.
Havena, LLC · PO Box 33, Spearfish, SD 57783 · hello@havena.care · 1-888-402-9110.